Privacy Policy
Last updated: 1 May 2026
This Privacy Policy describes how Gaffon ("we", "us", or "our") collects, uses, and shares information when you use the Gaffon website at gaffon.com and our iOS and Android applications (collectively, the "Service").
Information we collect
Information you provide
The Service does not require you to create an account to browse property listings. If you contact us by email or any other means, we receive whatever information you choose to send.
Information collected automatically
- Device and request data. Standard server logs record your IP address, user-agent, requested URL, and timestamp. We use these to operate the Service, debug issues, and prevent abuse.
- Engagement events. When you like, share, or view a property listing, we record an anonymous event tied to the listing (not to your identity) so we can show popular listings and improve recommendations.
- Approximate location. If you tap the "locate me" button on the map, we ask your device for its current location to centre the map. Location is used only to satisfy that request and is not stored on our servers.
Information stored on your device
When you save a property to your favourites, the list of saved property IDs is stored locally on your device (in your browser's localStorage on the web, or in iOS/Android system preferences in the mobile apps). This data does not leave your device unless you choose to share it.
How we use information
- To operate, maintain, and improve the Service.
- To diagnose problems and prevent fraud or abuse.
- To respond to your inquiries and support requests.
- To comply with legal obligations.
Information we do not collect
We do not collect or sell:
- Names, phone numbers, postal addresses, or financial information (no payments are processed in the app).
- Health, biometric, or sensitive demographic data.
- Contacts, microphone, or camera data. Property photos and videos are collected only when an estate agent chooses to upload them to a listing.
Sharing
We do not sell or rent personal information. We may share information with service providers who help us run the Service (for example, hosting providers and content delivery networks), and we will disclose information when required by law.
Instagram connection (agents)
Estate agents can optionally connect their Instagram professional account to import their own photos into a property listing. If you connect Instagram:
- We access your Instagram username and the media (photos and their captions) on your own account, using Meta's Instagram API with your explicit consent given on Meta's authorisation screen.
- We use this data for one purpose only: showing you your own media so you can pick photos to add to your listing. Photos you select are copied to the listing; media you don't select is not stored.
- We never post to your Instagram account, never access other accounts' data, and never sell or share Instagram data with third parties.
- You can disconnect at any time by signing out, or revoke access in your Instagram app under Settings → Security → Apps and Websites. To delete imported photos and your account data, use our account deletion page or email us — we will remove the data within 30 days.
Your choices
- Location. You can grant or deny location access at any time in your device's system settings.
- Favourites. Clear your saved properties by clearing site data in your browser, or by reinstalling the app.
- Contact us. Email support@gaffon.com with any privacy question or request.
Children
The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be highlighted in the app or on the website.
Contact
Questions, requests, or complaints about this policy or our data practices: support@gaffon.com.